1.Content of Customer Information
FCPSA shall ensure that:
1.1customer information shall be obtained only for the purpose of delivering and improving the Services and will not be processed in any manner incompatible with this purpose;
1.2customer information shall be adequate, relevant and not excessive in relation to the abovementioned purpose for which it is collated and/or processed;
1.3customer information shall be accurate, and where necessary, kept up to date and reasonable steps shall be taken to ensure that information which is inaccurate and/or incomplete, having regard to the purpose for which it was collected, is erased or rectified;
1.4customer information shall be kept in a format which permits identification for no longer than is necessary for the purpose for which the information was collected or processed.
2Customer Consent
Customer information may only be processed if:
2.1the customer has unambiguously given his consent; or
2.2processing is necessary for:
2.2.1the performance of a contract to which the customer is a party; or
2.2.2in order to take steps at the request of the customer prior to entering into a contract; or
2.2.3for compliance with a legal obligation to which FCPSA is subject; or
2.2.4the performance of a task carried out in the public interest or in the exercise of official authority vested in the recipient; or
2.2.5for purposes of the legitimate interest pursued by FCPSA, except where such interest is overridden by the interest for fundamental rights as reflected in the constitution.
3.Access to Customer Information
FCPSA shall ensure that:
3.1access to, or disclosure of customer information will not be authorized without the documented commitment of the intended recipient so as to maintain confidentiality and the rightful use of such information;
3.2access to customer information by FCPSA personnel, contract workers, consultants, service providers or suppliers will be restricted to the level of access needed to effectively perform delegated or contracted duties and/or the level of service needed to render a reliable and effective service to FCPSA customers.
4.Preventative Measures
FCPSA shall ensure that appropriate technical and organizational measures shall be taken against the unauthorized access, processing or disclosure of customer information